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Retreats - cancellation policy

ALL CANCELLATIONS MUST BE SENT IN WRITING PLEASE

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We have to plan and commit to our retreat accommodation and staffing well in advance of an event. To prevent losses to the charity from unfilled places, in the event of cancellation by you and subject to our discretion, you will have the following refund and transfer options, depending on the notice given:

Less than 2 weeks notice of cancellation: No refund or transfer
2-6 weeks notice of cancellation: 50% refund or transfer to another retreat plus £50 admin fee
6 weeks or more notice of cancellation: Full refund less £50 admin fee OR transfer to another retreat plus £50 admin fee
  • Less than 2 weeks notice of cancellation: No refund or transfer
  • 2-6 weeks notice of cancellation: 50% refund or transfer to another retreat plus £50 admin fee
  • 6 weeks or more notice of cancellation: Full refund less £50 admin fee OR transfer to another retreat plus £50 admin fee

Retreat cancellation by Mind Over Mountains

Whilst every attempt is made to ensure that planned events take place as scheduled, Mind Over Mountains will notify you of cancellation as soon as possible if it is necessary due to dangerous and/or unsuitable conditions for the event activity. 

As a charity we require a minimum number of participants per event to be feasible, so we reserve the right to reschedule an event no less than 1 week before, with a full refund or free transfer to another event provided. All our events are reviewed a minimum of 2 weeks in advance when you will be notified if we are considering viability.

Mind Over Mountains cannot be held liable for any accommodation / travelling costs due to cancellation.

Walk Alternations: While every reasonable effort will be made to run walks and retreats as planned, Mind Over Mountains reserves the right to make changes to the event due to weather conditions, participant fitness or as a result of risk assessments on the day.

All participants should be aware that minor alterations to routes or timings may sometimes be necessary. No refund will be issued if the event or retreat is adapted or changed due to any of the above circumstances.

Thank you for taking the time to read this, we appreciate it.

Updated March 2024

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